Dear Participant, In the event that you notice credit card charges made by RecoveryTrek and you are unsure of their validity, please contact the RecoveryTrek billing department first – before disputing them with your credit card company. Disputed charges typically incur additional fees or may suspend your check-in status. Our billing team, if contacted in advance, can quickly handle your inquiries about test fees charged to your credit card. We can answer your questions regarding multiple charges or the amount we have processed. You can speak with a billing representative M-F 8.30am - 5pm EST 757-943-9800 x1 or email billing@recoverytrek.com. Emailed inquiries are preferred so that we can document all of the information for you and are typically addressed within 24 hours or less.
Dear Participant, In the event that you notice credit card charges made by RecoveryTrek and you are unsure of their validity, please contact the RecoveryTrek billing department first – before disputing them with your credit card company. Disputed charges typically incur additional fees or may suspend your check-in status. Our billing team, if contacted in advance, can quickly handle your inquiries about test fees charged to your credit card. We can answer your questions regarding multiple charges or the amount we have processed. You can speak with a billing representative M-F 8.30am - 5pm EST or email billing@recoverytrek.com. Emailed inquiries are preferred so that we can document all of the information for you and are typically addressed within 24 hours or less.
